If the output does not contain the IP address of the Management Server or if there are any errors or warnings in the output, it means that connection failed and the very next troubleshooting step is to check that both Agent and Management Server are connected to the same network and the domain name resolution (DNS) works fine.If the output contains IP address of the Management Server and there are no errors in the text body of the output, connection succeeded, it means that this test was passed successfully and you can proceed with step 3.(replace with name of Management Server)Ģ.2) look at the output of the ping command Look in Windows System Information file (Start -> Run -> msinfo32.exe), section Components - Network - Adapter, and note Management Server's local IP address in IP Address lineĢ.1) Launch Command Prompt on the Agent side and run the following command: These instructions can also be adapted to verifying connection on a different port or between other componentsĢ) Verify that Management Server is accessible from the Agent side. It is recommended to take a screenshot with output of each executed command, as they will be needed for further troubleshooting in case this guide does not help pinpoint the cause of the issue. In order to troubleshoot the connection issue, please follow the steps below. The issue you report seems related with this KB:

Acronis backup 12.5 standard server